Solutions Architect

Sobre la vacante

Minimum of 3 years of hands-on experience as a Project Manager / Solutions Architect or in a similar role. At least 2 years of experience working in a startup environment, developing processes, and procedures, and building out teams. Minimum of 1 year of hands-on experience with monday.com. Proven problem-solving skills, with the ability to manage multiple projects simultaneously. Strong business acumen and understanding of business operations (e.g., HR, recruiting, marketing, sales, customer success). Excellent internal communication skills and a customer-oriented personality. Experience with Zapier or Make.com is a plus. Proficiency in Google Suite tools, including Google Sheets, Google Slides, and Google Doc. Ideal Experience (Not Required but Preferred): Prior experience in providing professional services to clients. Familiarity with customer success in a technology or software-related field. Workflow Design and Building: Collaborate with Implementation Managers to help manage and build 10+ monday.com clients per week. Identify and eliminate isolation, inefficiencies, redundancies, and work silos within client processes. Act as the primary point of contact and build strong client relationships. Excellent note-taking of each call, action item and follow-up Customer Service and Training: ○ Provide excellent customer service through various channels, including email, video calls, and in-person meetings. ● Subject Matter Expert ○ Collaborate with Implementation Managers to design and build out clients' workflows on monday.com ○ Research best practices among monday.com through apps marketplace, internal monday.com and external tools through third-party APIs ● Process Improvement: ○ Collaborate with clients and the internal team to implement useful integrations and automations to optimize workflows. ○ Assist clients in developing and refining their processes and procedures for maximum efficiency. ○ Be process improvement-oriented to drive client success. ● Technical Proficiency: ○ Be technically savvy and able to understand and troubleshoot technical issues. ● Time Management: ○ Exhibit excellent time management skills to prioritize urgent and important tasks effectively. Oportunidad de crecimiento con un equipo multinivel Vacaciones y feriados Flexibilidad y autonomía Pago USD Trabajo remoto