Junior IT Support Technician

Sobre la vacante

6-18 months of technical support, desktop support, ISP/telecom, NOC, or comparable troubleshooting experience. Strong spoken and written English for customer interactions. Windows troubleshooting, basic networking, remote support, and ticket-documentation fundamentals. Reliable remote-work setup and availability during agreed U.S. business hours. Strong ownership, documentation, and willingness to learn structured MSP processes. Serve as a first-line support contact and own straightforward tickets from intake through documented closure. Troubleshoot Windows endpoints, common applications, printers/peripherals, VPN/connectivity, and Microsoft 365 user issues. Perform approved routine Microsoft 365 tasks after onboarding: password/MFA support, basic user/license/mailbox administration, onboarding/offboarding steps, and common Outlook/Teams/OneDrive troubleshooting. Use ConnectWise PSA for ticket lifecycle, time entry, status, client/site context, and escalation notes. Use RMM/remote-support tools to gather diagnostics and remediate low-risk endpoint issues under documented procedures. Coordinate with ISPs, carriers, vendors, or warranty when incidents depend on external parties. Recognize security-related symptoms and follow Bitmax escalation procedures without disabling controls or making unapproved exceptions. Work arrangement Remote from Latin America. Full-time schedule aligned to agreed U.S. business hours. Paid vacation and sick/personal days after successful completion of the initial evaluation period. Paid U.S. holidays according to the company holiday schedule. Access to a company computer for work-related use. Access to Microsoft training and certification resources relevant to the role. Annual performance and compensation review. Eligibility for performance-based bonuses based on individual contribution, reliability, service quality, and company performance.